SMS Terms of Service

SMS Terms of Service & Privacy Policy

Effective Date: [January 1st, 2023]

These SMS Terms of Service govern the SMS/text messaging program provided by Prime Clinical Research Inc. (“Prime Clinical Research,” “we,” “our,” or “us”). By opting in to receive SMS messages from Prime Clinical Research, you agree to these Terms.

1. Purpose

These Terms govern your participation in the Prime Clinical Research SMS program, which provides reminders, study updates, scheduling notices, and relevant research information via text message.

2. Consent to Receive Messages

By providing your mobile number and opting in, you:

  • Consent to receive recurring informational and transactional text messages related to clinical research opportunities and participation.
  • Understand that messages may be sent using an automatic telephone dialing system (ATDS).
  • Acknowledge that your consent is not required as a condition for enrolling in a clinical study or receiving medical care.

3. Program Description

Our SMS program may include:

  • Appointment reminders and scheduling updates
  • Notifications about study eligibility and enrollment
  • General research communications related to ongoing studies
  • Study-related visit confirmations or important instructions

4. Message Frequency

Message frequency will vary depending on study participation, but you can generally expect no more than 4–6 messages per month.

5. Message and Data Rates

Message and data rates may apply. Please consult your mobile carrier for details.

6. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying with one of the following keywords:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
After we receive your request, we will send one final confirmation message and then stop sending further messages.

7. Help Instructions

For assistance, reply HELP at any time. You may also contact us at:

8. Supported Carriers

Our SMS program is supported by most major U.S. carriers. However, delivery is not guaranteed and may vary depending on network availability.

9. No Liability for Delays or Undelivered Messages

Carriers and Prime Clinical Research are not responsible for delayed, lost, or undelivered messages.

10. Privacy and Data Security

Your privacy is important to us. Prime Clinical Research complies with applicable privacy and data protection laws, including HIPAA (Health Insurance Portability and Accountability Act).

  • Your personal information, including your phone number, will only be used for study-related communication.
  • We do not sell, rent, or share your mobile number with third parties for marketing purposes.
  • Please note: SMS is not a secure method of communication. Do not include personal health details when replying to messages.

For more details, please review our full Privacy Policy.

11. Eligibility

You must be at least 18 years old to opt in to our SMS program. By participating, you affirm that you meet this requirement or have parental/guardian consent.

12. Changes to Terms

Prime Clinical Research reserves the right to update or modify these Terms at any time. Changes will be posted on our website, and we may also notify you via SMS or email. Continued participation in the program after updates constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes shall be resolved through binding arbitration on an individual basis and not as part of a class action.

14. Intellectual Property

All content related to our SMS program, including messages, images, logos, and branding, is the property of Prime Clinical Research Inc. and is protected under intellectual property law. Unauthorized use is strictly prohibited.

15. Prohibited Conduct

You agree not to use our SMS program to:

  • Transmit unlawful, offensive, or abusive content
  • Attempt unauthorized access to our systems
  • Misuse the SMS service in a way that could disrupt or harm Prime Clinical Research, its studies, or its participants

Contact Us
For questions or concerns regarding these SMS Terms of Service, please contact:

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